DFCTC’s Customer Experience program is a free, eight‑week workforce development initiative designed to prepare young adults in the Twin Cities for high‑demand careers in Customer Experience. Students receive hands‑on training in the skills and knowledge required to excel as Customer Service professionals and graduate fully prepared for call center and customer support roles across multiple industries.

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Classes are held at the Historic Westside School inside the DFCTC Opportunity Center, where learners benefit from a supportive environment, experienced instructors, and real‑world practice that builds confidence and job‑readiness.

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Participants immerse themselves in:

• Customer service fundamentals

• Communication and problem‑solving skills

• Professionalism and workplace readiness

• Call center tools, workflows, and best practices

• Realistic scenarios and hands‑on practice

 

Graduates complete the program job‑ready, equipped with the skills employers look for in Customer Experience roles.

 

Who Should Apply

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Motivated students who meet the following requirements are encouraged to apply:

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• 18–26 years old

• A high school graduate (or equivalent)

• Not currently holding a Bachelor’s degree

• Interested in technology and customer service

• Able to commit to classes Monday–Friday, 9 AM–3 PM, for the full 8‑week program

 

If you enjoy helping people, communicating clearly, solving problems, or working in fast‑paced environments, this program can be your pathway into a stable, rewarding career.